At Hyderabad Duty Free, we aim to deliver a smooth and reliable shopping experience for all our international passengers. This policy outlines the terms governing order cancellations, product availability, substitutions, and refunds for purchases made through our website.

Customer-Initiated Cancellations:

We regret to inform you that cancellations initiated by customers will not be eligible for refunds under the following circumstances including but not limited to:      

• Change of mind
• Failure to collect the order
• Discovered a better price elsewhere
• Forgot to collect the order

These scenarios result in operational and financial implications, and as such, all orders placed are considered final. 

Store-Initiated Cancellations / Technical Failures:

In the event of a cancellation initiated by Hyderabad Duty Free due to:

• Technical glitches on the website or payment gateway
• Operational incapability
• Product no longer being available
• Failed transactions where payment has been deducted
• Flight cancellations or rescheduling initiated by the airline

A full refund will be processed to the original payment method within 7 working days from the date of approval.

Returns & Exchanges:

We do not accept returns or exchanges once a product is sold, except: In the cases of defective, damaged, or incorrect products at the time of pickup.

Such concerns must be raised immediately at the counter or reported to:

hdf.customercare@gmrgroup.in within 30 days of purchase.

Refund Process

Refund requests must be submitted with supporting order and payment details to:

hdf.customercare@gmrgroup.in

For payment failure or excess deduction queries, you may also call:

+91 79938 27444

Approved refunds will be processed to the original payment method within 7 working days.

 Collection Policy

• Orders must be collected within 48 hours of your scheduled flight arrival.
• In case of reschedule or delay of flight the information need to be informed to the customer care to get the details modified.
• In case of delayed or missed pickup, we reserve the right to cancel the order without any refund.

Legal & Compliance

• Online orders are non-transferable.
• All purchases are strictly for personal use and not for resale.
• Any fraudulent, misleading, or abusive activity may result in cancellation and legal action.
• HDF shall not be liable for incidental or consequential damages arising from cancellation or refund delays.

Need Assistance?

We’re here to help!

Email us:hdf.customercare@gmrgroup.in

+91 79938 27444

Jurisdiction

All matters related to cancellations and refunds shall be governed by Indian law. In case of any dispute, the courts of Hyderabad, Telangana shall have exclusive jurisdiction.